Privacy Policy

This Privacy Policy explains how Bookyra collects, uses, and protects personal data when you use our website and software platform.

Bookyra is a SaaS booking and business management platform for beauty and wellness professionals.

If you have questions about this policy, you may contact us at:

support@bookyra.com

1. Who We Are

Bookyra is operated by a sole trader based in Bulgaria.

The platform provides scheduling, booking, and business management tools for service professionals such as hairdressers, nail technicians, barbers, and salons.

2. Information We Collect

We collect information necessary to operate and improve the service.

Account Information

When you create an account we may collect:

• name
• email address
• business name
• profile details
• login credentials

Booking and Client Data

Users of Bookyra may store information about their own customers inside the platform, such as:

• client names
• contact information
• appointment history
• service preferences

This information is controlled by the business using Bookyra.

Usage Data

When you use the platform we may collect:

• device information
• browser type
• pages visited
• interaction data
• system logs

This helps us monitor performance and improve reliability.

Payment Information

Payments for subscriptions may be processed by third-party payment providers acting as Merchant of Record.

Bookyra does not store full payment card details.

Payment providers may collect billing information necessary to process transactions.

3. How We Use Information

We use collected data to:

• provide and operate the Bookyra platform
• manage user accounts and subscriptions
• send system notifications and service updates
• process transactions
• improve platform performance and security
• respond to support requests

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

For users located in the European Economic Area, we process personal data under the following legal bases:

• performance of a contract (providing the service)
• legitimate interests (platform improvement and security)
• legal obligations where required
• user consent where applicable

5. Data Sharing

We may share limited information with trusted service providers that help us operate the platform, such as:

• cloud infrastructure providers
• payment processors
• messaging or email delivery services
• analytics providers

These providers process data only as necessary to deliver their services.

6. Data Retention

We retain account and platform data for as long as your account remains active.

If you close your account, we may retain certain data where required for:

• legal obligations
• dispute resolution
• security monitoring

7. Data Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, or loss.

However, no system can guarantee absolute security.

8. User Rights

Depending on your location, you may have the right to:

• access your personal data
• request correction of inaccurate information
• request deletion of personal data
• object to certain processing activities
• request data portability

Requests may be submitted to:

support@bookyra.com

9. International Data Transfers

Some service providers used to operate Bookyra may be located outside your country.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10. Cookies and Similar Technologies

Bookyra may use cookies or similar technologies to:

• maintain user sessions
• analyze usage
• improve platform performance

You may control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When significant changes occur, we may notify users through the platform or website.

12. Contact

For privacy questions or data requests contact:

support@bookyra.com