Refund Policy

This Refund Policy explains how Bookyra handles subscription refunds, cancellation timing, and charges for add-ons such as SMS-related purchases.

1. Subscription Billing

Bookyra subscriptions are billed in advance on a recurring basis based on your selected plan.

By starting a subscription, you authorize recurring charges according to the billing cycle of your plan.

2. General Refund Rule

Payments for already started billing periods are generally non-refundable, except where required by applicable law or where explicitly approved by Bookyra under this policy.

3. When Refunds May Be Granted

Refunds may be issued in situations such as:

• accidental duplicate charges
• billing errors caused by technical issues
• other exceptional situations reviewed individually by our support team

Refund requests are evaluated on a case-by-case basis.

4. Cancellations and Timing

You may cancel your subscription at any time from your billing settings or billing portal.

Cancellation will stop future renewals but does not refund the current billing period, except where required by law.

Your access to paid features will remain active until the end of the paid period.

5. Add-Ons and SMS Purchases

Add-ons and SMS credit purchases may be billed separately from the base subscription.

Unless required by law, these purchases are non-refundable once credits are delivered or consumed.

6. How to Request a Refund

To request a refund, contact support@bookyra.com from the email associated with your account and include:

• your business or account name
• the charge date and amount
• a short explanation of the issue

7. Response Time

We aim to respond to refund requests within 3-5 business days.

8. Contact

For billing or refund questions, contact:

support@bookyra.com

9. Payment Processing

Payments for Bookyra subscriptions may be processed by third-party payment providers acting as Merchant of Record.

Refund processing times may vary depending on the payment provider and banking system.